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Resident Resources

  • For information about Coronavirus itself, contact the Minnesota Department of Health COVID-19 Hotline at 651-201-3920 or visit www.health.state.mn.us/
  • Aeon team members can help. Text or call and leave a message at 612-326-3855, or send an email to myhome@aeon.org
  • Has COVID-19 made it hard to pay your rent? Visit RentHelpMN.org for help paying for rent or utilities. Aeon can help you apply. Call your site manager for their help.
  • You can get free financial counseling through the Renter Advantage program. This is a great opportunity to catch up on bills and save for the future. Learn more and sign up at aeon.creditgenie.com
  • For more help finding resources:

  • For more language translations, please call 612-670-7115
  • Para tener acceso a la traducción en otros idiomas, por favor contactar 612-670-7115
  • Haddii aad u baahan tahay turjumaad, fadlan soo garaac 612-670-7115
  • Hiikaa afaanota adda addaaf, maaloo 612-670-7115 quunnama’a
  • Muaj ntau hom lus xav muab txhais, thov hu   612-670-7115
  • Для переводов на другие языки, звоните на 612-670-7115
  • अधिक भाषा अनुवाद के लिए, कृपया कॉल करें 612-670-7115
a. Minnesota Housing – Rent Help mn

Who qualifies?

You must meet the following criteria:

  • You must be a Minnesota renter that is struggling to pay your rent and utility bills due to COVID-19.
  • Have an eligible expense that was incurred after March 13, 2020 that is past due.
  • You must meet the program’s income limits. Your income is likely to qualify if you receive other benefits available only to low-income Minnesotans such as Food Stamps (SNAP) and General Assistance. You’re also likely to qualify if you live in affordable housing and your income has not increased significantly.

What is covered?

Eligible Minnesota renters can receive help with rent and utility bills dated on or after March 13, 2020. If you qualify, you could receive up to 15 months of total assistance. Possible extensions can be granted depending on a household’s need. RentHelpMN can cover past-due electricity, gas, home energy services, water, sewer and trash removal but does not cover phone or internet. The first phase of this program is targeted towards residents who owe back rent.

What do I do?

See if you qualify by doing the following:

  • Call 211 (Toll Free: 1-800-543-7709; Local: 651-291-0211)
    • Request translation services if you do not speak English. United Way will direct you to a local organization that will guide you through the application process in your preferred language.
  • OR Visit 211unitedway.org or RentHelpMN.org
  • OR Text your zip code to 898-211
  • Aeon can help you apply. Call your site manager for their help. Or you can text or leave a message at 612-326-3855 or send an email to myhome@aeon.org.

Whether you call, text or go online, you will be asked a set of eligibility questions. If you meet the criteria, you will be directed to the online application form. Then you can select a local administrator to help you through the process. 

Please apply soon. They will not ask about your immigration status.

What do I need?

  1. ID for the Head of Household
    • This can be a State issued ID, driver’s license, passport, ITIN, Tribal ID, or other form of ID. 
  2. Income eligibility documents for all adults 
    • 2020 tax information – all W2s or 1009s or signed 1040 
    • OR 2 months of pay stubs or pay documents 
  3. The invoice or verification of the money you owe for rent, mortgage payment, utility bill, etc.
  4. Information for where your payment(s) should be made to your property management company, utility company, etc.

B. Hennepin County Emergency rental assistance

Applications for Hennepin County’s emergency rent assistance program are now closed. More help is coming soon through a statewide COVID-19 rent assistance program opening soon. Information about other Hennepin County emergency assistance programs can be found at hennepin.us/rent-help.

c. Align Minneapolis Rental Assistance

Who qualifies?

You must meet the following criteria to apply:

  • You must be a Minneapolis resident or have a relationship with an Align Minneapolis congregation
  • No current court-ordered eviction or payment plan for the residence
  • You were denied for Hennepin County Emergency Assistance
  • Payment must be for current ongoing rent; no down payments, first months rent, mortgages, etc.

What do I do?

Call the Align ERA Coordinator at 612-703-9978 to request access to the online application. Alternative methods of applying are available to applicants who cannot access the internet. All applicants must send pictures of the required documents to Align. An intake staff member will review your documents over the phone.

What do I need?

You will need to provide the documentation listed below:

  • Photo identification
  • Lease or legal rental agreement
  • Hennepin County denial letter for emergency assistance
  • Proof of income (employment and or any public assistance)
  • Late rent notice from landlord
  • Supporting documents for example but not limited to: Receipt for car repairs, medical report of injury, program from a funeral, offer letter from new employer, etc.

All completed applications are reviewed weekly. Applicants should expect to hear from someone by end of business hours on Friday.

D. Ramsey & Washington County Emergency assistance

Who qualifies?

Emergency Assistance (EA) helps adults with children and pregnant women. Emergency General Assistance (EGA) helps adults without children.

What is covered?

EA/EGA assists with past due rent/mortgages, damage deposits or utilities. If you need help with utility bills, apply first for energy assistance through Community Action Partnership of Ramsey & Washington Counties. Find more information and an application on their website.

EA and EGA programs have suspended the rule about how often assistance may be obtained (usually only once in a 12-month period). You can apply for emergency assistance even if you have already received help within the past 12 months.

Both emergency programs have increased the maximum amount which can be paid. 

What do I do?

If you are receiving public assistance (SNAP, healthcare, or cash assistance through Ramsey County), call 651-266-4444 for an application. There is a short application for clients with active cases.

If you are not receiving public assistance, you can apply for EA/EGA online at applymn.dhs.mn.gov. For questions about eligibility or application status, call the EA/EGA hotline at 651-266-4884

E. Money from the government (stimulus check)

Who qualifies?

All US citizens, US green card holders, and workers on visas, such as H-1B and H-2A are eligible. Families where American citizens are married to immigrants without Green Cards (i.e. mixed-status families) will also be eligible for the third round of stimulus checks. The new checks will be up to $1,400 per adult and $1,400 per child, if they are under the age of 19. Adult dependents may be eligible to receive the third stimulus check, if they are listed as dependents on your tax returns. Dependents will not get separate stimulus checks. Instead the money will go towards the household’s stimulus check.

Adults who earned $75,000 or less in their most recent tax year will receive the full check. Heads of the household earning up to $112,500 and married couples making up to $150,000 will also be eligible. Adults who earned more than $75,000, but less than $80,000; married couples who earned more than $150,000, but less than $160,000; and heads of household who earned more than $112,500, but less than $120,000, will be eligible for a reduced payment.

You can calculate the money you will potentially receive here.

What do I do?

  • If you filed your 2019 or 2020 taxes or receive social security retirement, disability (SSDI), survivor benefits, supplemental security income (SSI), or Railroad Retirement benefits: 
    • You are automatically enrolled to receive this money. 
    • If you set up direct deposit, the money will be put in your bank account starting late March. It may take your bank a few days to process the payment. 
    • If you did not use direct deposit, a check will be mailed to you. The IRS will most likely send out checks starting in late March.
  • If you haven’t filed taxes in the past two years, you must file 2019 taxes. You should do this as soon as you can. 
    • Simple returns are free for those making less than $69,000 per year. When filing, submit your bank direct deposit information if you can, as it will speed up your payment. 
    • If you need help filing taxes, call Prepare + Prosper at 651-287-0187. 
    • Visit turbotax.intuit.com/stimulus-check  to file your taxes for free. 
      • Scroll down to where it says, “if you don’t need to file your taxes this year” and click “register”. 
      • Create a turbo tax account.
      •  If you only receive government assistance and no other income, put your income as $0. 
      • Submit your taxes. You will get your return faster if you use the direct deposit option. 

To check on the status of your stimulus check, visit  www.irs.gov/coronavirus/get-my-payment. If you are eligible to receive a stimulus check but haven’t, go to www.irs.gov/coronavirus/get-my-payment to check on the status of your payment.

I was supposed to get the second stimulus check, but it never came. What do I do?

If you never received your second stimulus check, you will need to claim all or part of the missing amount when you file your federal tax returns in 2021. You can do this through Recovery Rebate Credit. You’ll also be able to claim any money the IRS still owes you from the first round of payments. Learn more about the Recovery Rebate Credit here.

F. VEAP – Richfield, Edina, Bloomington, part of south Minneapolis (West of 50th Street and East of Cedar Ave)

What is covered?

The following services are offered by VEAP:

  • Emergency gas or bus card to get to work or look for work
  • Access to VEAP drive-up food pantry 2x a month
  • Emergency rent and deposit help
  • Counseling on benefit changes, resources that are not through the government, troubleshooting/aiding in conversations with landlords, legal referrals when needed, counseling on the eviction moratorium and what it means for rent payments, etc.
  • VEAP Mobile Food Pantry – Go to veap.org/events/ to see all of their Mobile Food Pantry dates for 2020 thru 2021.

What do I do?

Visit https://veap.org/get-help/ or call 952-888-9615. For more information on applying for rent assistance, go to veap.org/rent-assistance/.

G. Anoka county and salvation army rent assistance

Who qualifies?

Applicants must be Anoka county residents who are behind on rent payments due to Covid-19. A late rent payment is eligible for coverage if it was incurred after March 1, 2020.

What do I do?

You can do one of the following to apply for this aid:

  • Fill out the application online available here then email it to housing@accap.org
  • OR print it out and mail it to 1201 89th Ave NE, Suite 345, Blaine, MN 55434.
  • OR apply thru the Salvation Army by calling 763-755-6873 ext. 5 or emailing maria.valley@usc.salvationarmy.org.

Staff will review your application and call you within 10 business days to let you know if you are approved. Verification/proof of income will be requested. Funds are limited and will be available until expended.

H. IF YOU ALREADY RECEIVE RENTAL ASSISTANCE

What do I do?

Report a reduction in income to have your rent reduced. Choose one of the following options below to make your report:

  • Minneapolis Public Housing Authority: online portal
  • Metro HRA: Please contact your HRA coordinator via AssistanceConnect or email your coordinator with income change requests. The lottery for Metro HRA rental aid was completed on July 5 and the waitlist is currently full.
  • St. Paul PHA: A household must report a change in their income in writing to their PHA worker, via email/fax/mail. You must provide any documentation they may need to verify the change.
  • For other public housing authorities, check their website to see what rental assistance they may offer.

I. Applying for Unemployment

Who qualifies?

Any documented US worker who lost their job or reduced their hours because of Coronavirus can apply. This includes reduced job hours due to quarantine or time spent caring for sick family members. The newly expanded program allows freelancers, the self-employed, and others who typically were not eligible for unemployment benefits to apply.

What is covered?

Benefits cover about half or your wages up to a maximum of $740 per week. The latest Covid-19 unemployment benefits include an extra $300 per week starting March 14, 2021 thru September 6, 2021. This is Pandemic Emergency Unemployment Compensation (PEUC) and it kicks in after you exhausted your initial 26 weeks of standard unemployment benefits.

Click here for more information on unemployment benefit extensions and changes due to Covid-19.

What do I need?

You will need to provide the following:

  • Social security number
  • Driver’s license or other state ID number
  • 18 months of work history, including employer address and phone number, dates of employment, pay rate, and reason you no longer work there
  • Bank account and routing numbers if you want direct deposit
  • Work authorization document if you are not a US citizen
  • While you receive benefits, you must provide proof that you are actively seeking employment

What do I do?

Visit www.uimn.org and do the following:

  • Click on “applicant”
  • Click on “apply for benefits.” The last number of your social security number decides what day you can apply.

If you cannot apply online, you can also call 651-296-3644, but wait times will be very long

If you receive a housing subsidy, contact your site manager for a recertification. This will help with your rent payments.

J. I can’t pay my rent

Call your site manager immediately. They can help you set up a payment plan and apply for rental assistance. The State of Minnesota is ending the covid-19 eviction moratorium. This will change pandemic-based protections for renters.
 
The moratorium will be slowly lifted over the course of 105 days, starting June 30, 2021. The state will return to pre-pandemic eviction rules on October 12, 2021. Certain protections will remain in place for those seeking rental assistance.  
 
If you have a pending application with RentHelpMN you will be protected from eviction for non-payment of rent until June 1, 2022.  
 
This protection does not apply if your application was denied. You can still receive a lease non-renewal or be evicted for lease violations during this time.  
Please apply for rental assistance so that you can avoid eviction for unpaid rent. To learn more about the end of the eviction moratorium, click here.    

K. Minnesota energy & Weatherization assistance programs

Who qualifies?

Renters or homeowners who meet the following criteria can qualify:

  • For households with income at or below 50 percent of the state median income
  • Money received is based on energy cost, household size, and income

What is covered?

  • Grants range from $200 to $1,400, based on household size, income, and fuel cost.
  • The average grant is about $500.
  • In addition to the initial grant, additional crisis funds are available to:
    • Help pay a past due bill or get an emergency fuel delivery.
    • Help homeowners get their broken furnace repaired or replaced.

What do I need to know?

  • Applications must be received or postmarked by May 31, 2021 to receive EAP benefits for the 2020-2021 program year.
  • The annual Crisis maximum is increased to $1,200 (up from $600).
  • EAP can now help households pay a past due bill, even without a shut-off notice.
  • Income eligibility is based on past one month of income only.
  • EAP still has sufficient funds and expects more from the CARES Act.
  • If you are eligible for EAP benefits, you can also apply for the Weatherization Assistance Program (WAP). If your household qualifies, an energy auditor may examine your home to determine if weatherization is needed. The auditor will look for opportunities to make your home more energy efficient by sealing air leaks, adding insulation and checking if the furnace is working properly.

What do I do?

Households should contact their local EAP service provider to apply for EAP.

If you don’t know who your provider is, click here.

You can also call 1-800-657-3710 & enter your zip code. This will get you connected with your service provider if you cannot access the Internet.

Find general EAP information at https://mn.gov/commerce/eap.jsp. Learn more about the joint weatherization program here.

L. Emergency Assistance

Who qualifies?

Anyone in their specific county who needs short-term help paying for rent, food, or childcare.

What do I do?

You can apply online at www.applymn.dhs.mn.gov.

Or you can apply via phone by calling your specific county:

  • Anoka County: 763-422-7200
  • Carver County: 952-361-1600
  • Dakota County: 651-554-5611
  • Hennepin County: 612-596-1300
  • Ramsey County: 651-266-4884
  • Scott County: 952-496-8686
  • Washington County: 651-430-6459

Handbook of the Streets

This resource for people experiencing homelessness is available free to people in need.

  • For more language translations, please call 612-670-7115
  • Para tener acceso a la traducción en otros idiomas, por favor contactar 612-670-7115
  • Haddii aad u baahan tahay turjumaad, fadlan soo garaac 612-670-7115
  • Hiikaa afaanota adda addaaf, maaloo 612-670-7115 quunnama’a
  • Muaj ntau hom lus xav muab txhais, thov hu   612-670-7115
  • Для переводов на другие языки, звоните на 612-670-7115
  • अधिक भाषा अनुवाद के लिए, कृपया कॉल करें 612-670-7115
a. Find a food shelf near you

What do I do?

Visit hungersolutions.org/find-help

  • Enter your zip code.
  • You may also choose a day of the week.
  • Food shelves in your area will be listed with contact information. Contact them directly.

If you cannot access the internet, you can call Hunger Solutions at 651-486-9860.

b. Get food from the Minneapolis school district

Who qualifies?

If you live in Minneapolis and have a child aged 18 or younger, you are eligible to receive a food box. Your child does not need to be registered in a Minneapolis school.

What will I receive?

A free box of food per child. Each food box contains items for 5 breakfasts and 5 lunches. Families are welcome to take one box per child, per week. You will not have a choice of what food is in the box. Supplemental groceries are available for families in partnership with The Sheridan Story while supplies last.

What do I do?

Pick up food each week at the designated times and school locations below. Meal box pick-up will be available from a designated door at each school site. Signage designating the area will be clearly placed at each location. Visit the link below for a site map and detailed information about pick-up locations & door numbers for each site.

Link to MSP Pickup locations

  • 11:00 a.m. to 3:00 p.m., Monday – Friday
    Andersen, Anwatin, Bethune, Cityview, Emerson, Folwell, Green, Harvest, Henry, Heritage, Hmong Academy, Jenny Lind, Keewaydin, Lyndale, Nellie Stone, North, Northeast, Sanford, South, Waite Park, Webster, Wellstone, and Windom
  • 11:00 a.m. to 5:00 p.m., Monday – Friday
    Edison, Barton, Lucy Laney, Roosevelt, Sullivan, and Whittier
c. Get food from the St. Paul school district

Who qualifies?

You are eligible if you live in St. Paul and have a child aged 18 or younger. Your child does not need to be registered in a St. Paul school.

What will I receive?

You will receive a free box of food. Families are welcome to take one box per child, per week. You will not have a choice of what food is in the box.

What do I do?

Choose one of the following options to receive your free box of food:

  • Bus Delivery – As of Monday April 20th, SPPS will no longer have bus stop deliveries.  Instead they are offering home meal delivery to SPPS families that are in need of food for their children. 
  • Home Delivery – Saint Paul Public Schools is offering weekly home meal delivery to SPPS families. If you would like to receive home delivery for your SPPS student, you can register online. If you are requesting changes to your delivery or want to update your contact information, please fill out this form.
  • Pick up – Now being offered Monday thru Friday, starting Sept. 14 from 9 a.m. – 3 p.m. Locations Include:
d. apply for Commodity Supplemental Food Program (CSFP)

Who qualifies?

Minnesota residents 60 years and older. Qualification is determined by household size and gross income.

What will I receive?

Canned fruits, vegetables, juices, dry and shelf-stable milk, American cheese, canned meat, peanut butter or dried beans, cereal, rice or pasta.

What do I do?

To register you need:

  • Proof of address
  • Current gross monthly household income
  • Picture ID

Call 651-484-8241 or toll-free at 800-365-0270 to register or learn more.

A monthly box of food can be picked up at the Second Harvest Heartland Food Bank located at the following address: 7101 Winnetka Ave N, Brooklyn Park, MN 55428
Learn more about Second Harvest’s connection with CSFP here.

E. Apply for food benefits (snap)

What do I do?

Call the hotline at 651-431-4050 if you live in the Twin Cities metro area. Or call 1-800-657-3698 if you live outside the metro area. You can also visit their webpage to learn more about eligibility and apply.

What do I need to know?

Participants in Minnesota’s Supplemental Nutrition Assistance Program (SNAP) are now able to use their benefits to purchase food online through approved retailers.

So far, these retailers include Amazon and Walmart. Customers do not need a credit card or debit card on file to place orders with a SNAP EBT card. A different payment method (in addition to an EBT card) will be required to pay for items not eligible for SNAP purchasing or to pay for any shipping fees and taxes.

SNAP recipients who are confined to their homes during this crisis should:

The authorized representative will then receive an EBT card in the mail. 

F. Additional Food PRoviders

What do I need to know?

The following are some more free or low-cost food providers:

  • Loaves and Fishes: Takeout meals only https://www.loavesandfishesmn.org/dining-sites/
  • Meals on Wheels: For seniors and people living with disabilities. SNAP benefits can also be used toward the cost of Meals on Wheels. https://meals-on-wheels.com/about/faqs/
  • Free Meals For Kids: Go to freemealsforkidsmn.org to download a mobile app that shows which schools are offering free meals in your area.
  • Food Resources Guide: Click here to access a complete guide of food service hotlines and services.
  • VEAP Mobile Food Pantry: Go to veap.org/events/ to see all of their Mobile Food Pantry dates for 2020 thru 2021.
  • Farmers Markets: Minneapolis farmers markets provide local, low-cost food throughout the year. Most of their 20+ locations accept SNAP-EBT. SNAP customers can also get up to $10 in Market Bucks each time they visit the market. Learn more about Minneapolis farmer’s markets here. While most markets operate during the summer, there are markets you can visit in the winter. See a list of winter locations at farmersmarketsofmpls.org/winter-markets.
  • Fare for All: Save up to 40% on groceries by shopping with Fare for All, a program by The Food Group. They provide low-cost food throughout the metro area and Greater Minnesota. Drive-through sales are open to everyone, even if you don’t have vehicle. Learn more and check out their monthly sale locations at here.
  • Northpoint Health and Wellness: This wellness center has a community food shelf that you can visit once per month. You can also request items like baby food and diapers. They host a free produce market on the 2nd and 4th Friday of every month during the summer. Click here to learn more.
G. CEAP (Community Emergency Assistance Program)

Who qualifies?

This food program is for low-income families and individuals, senior citizens, and adults with disabilities.

What do I do?

  • To visit the food shelf, you must select a time slot between 9 a.m. and 3:30 p.m. Monday through Thursday, or Friday from 9 a.m. to noon.
  • Or call 763-566-9600 to make a food shelf appointment

What do I need to know?

  • A household of four will receive 90lbs of fresh produce, protein, and shelf-stable foods
  • During your appointment you will meet with a Family Services representative who will ask a few basic questions and explain CEAP services to you.
  • More information – Other services listed on this webpage include CEAP Meals on Wheels, Youth Food Shelf, and more.

Handbook of the Streets

This resource for people experiencing homelessness is available free to people in need.

  • For more language translations, please call 612-670-7115
  • Para tener acceso a la traducción en otros idiomas, por favor contactar 612-670-7115
  • Haddii aad u baahan tahay turjumaad, fadlan soo garaac 612-670-7115
  • Hiikaa afaanota adda addaaf, maaloo 612-670-7115 quunnama’a
  • Muaj ntau hom lus xav muab txhais, thov hu   612-670-7115
  • Для переводов на другие языки, звоните на 612-670-7115
  • अधिक भाषा अनुवाद के लिए, कृपया कॉल करें 612-670-7115
A. Childcare

Who qualifies?

If you are a critical sector worker under Governor Walz’s executive order, you are likely entitled to childcare. For questions regarding definitions of the critical worker areas, please review these guidelines in the following link: http://mn.gov/deed/critical

What do I need to know?

School districts and charters are required to provide care for children of ages 12 and under for critical workers in the case where no parent or guardian is available to care for a child.

Child-care at schools for district-enrolled children of Tier 1 workers are provided at no cost.

Child-care providers will charge tuition that varies with their program policies and business practices. Many providers are working to accommodate financial considerations of families during this time of emergency. Check out this webpage for a list of childcare resources.

Call the Child Care Aware parent line at 1-888-291-9811 to be directed to available licensed child-care providers. Or use the map provided at the following link: https://mn.gov/mmb/childcare/families/index.jsp

Financial Assistance: Families can call 1-888-291-9811 for financial aid to afford child-care.

b. Health insurance

Note: The deadline for healthcare enrollment was December 15, 2020. However, MNsure – Minnesota’s insurance marketplace – is offering a special enrollment period (SEP) due to the pandemic. This period is for any Minnesotan who is uninsured or who is not currently enrolled in a health plan through MNsure. This SEP will remain open from February 16 to July 16, 2021. Please click here to see how you can apply.

You can also qualify for a Special Enrollment Period if you’ve had certain life events, including losing health coverage, moving, getting married, having a baby, or adopting a child. Depending on your Special Enrollment Period type, you may have 60 days before or 60 days following the event to enroll in a plan. If you miss your Special Enrollment Period window, you may have to wait until the next Open Enrollment Period to apply. Currently open enrollment is extended to July 16, 2021 as part of a Covid-19 emergency order. If you’re eligible, you can enroll in Medicaid or the Children’s Health Insurance Program (CHIP) any time of year. No Special Enrollment Period is required to apply for those programs. Find more information on Special Enrollment Periods here.

Who qualifies during the general enrollment period?

Any US citizen or documented resident 21 years or older can get insurance through Healthcare.gov marketplace. If you are 18 years or older and live with a parent or guardian, you can stay on you family’s health insurance. This coverage ends when you turn 26.

What do I do?

Complete the following steps:

  • Create an account and complete an online application.
  • If you are eligible for a qualified health plan (QHP) you’ll see an “Enroll in Plans” button: continue with the steps 2-5 below. If you are eligible for Medical Assistance or MinnesotaCare, you will not need to continue with the following steps and choose a plan. Your plan options will be mailed to you by the Minnesota Department of Human Services in the following weeks.
  • Click the “Confirm Event” button and then select “COVID-19 SEP” as your qualifying life event.
  • Click the “Shop for Plans” button to shop and select a plan.
  • Confirm your plan selection. Read the terms and conditions and enter your signature. Click the “Sign and Enroll” button. See our guide for enrolling and signing.
  • A confirmation screen will display once you have enrolled. Click “Go to Dashboard” to see your enrollment status.
  • If you need assistance or cannot access a computer, call 651-539-2099.

What else should I know?

Portico HealthNet also helps people in Minnesota enroll, maintain, and change healthcare coverage and insurance.

If you have insurance, many fees (copays etc.) are waived for illnesses related to Coronavirus. Contact your insurance provider for more information. Click here to view a list of statewide healthcare resources.

Learn what to do if you are sick and find a testing location in your community.

C. Mental Healthcare THrough NAMI

Who qualifies?

NAMI can help anybody who needs mental healthcare at this time.

What do I do?

Click here for a list of crisis hotlines and other mental health services available in Minnesota.

D. COVID Cares free telephone support

What do I need to know?

The COVID Cares Support Service is a free telephone support service staffed by volunteer licensed mental health and substance use disorder personnel. Volunteers are available for 20-minute support calls to listen, share resources, and talk with all Minnesotans experiencing stress.

What do I do?

Call 833-437-3466. Their phone lines are available 7 days a week, from 9 a.m. to 9 p.m.

E. Legal Help for tenants through home line

Who qualifies?

HOME Line’s legal services and hotline are available for any Minnesota renter. If you have questions about your rights as a Minnesota renter, HOME Line can help. 

What do I need to know?

HOME Line covers a wide range of issues with tenants. These issues include repairs, evictions, invasion of privacy, lease-breaking, and more. They provide free and low-cost legal, organizing, education, and advocacy services so that tenants throughout Minnesota can solve their own rental housing problems. HOME Line also provides a number of free form letters to help tenants communicate and their rental housing issues. The forms serve as helpful communication tools, not legal advice.

They currently offer a toll-free confidential tenant hotline that is open Monday to Thursday from 9 a.m. to 6 p.m. Their hotline is also open on Friday until 3 p.m.

What do I do?

English speakers can contact the tenant hotline by calling 612-728-5767. If you are from the Greater Minnesota area, call 866-866-3546. If you’d prefer to email your question to a HOME Line housing attorney, click here. There is a brief intake process for both the email and the phone call. Their hotline is available in multiple languages. See the list below for numbers to call based on your language preference.

  • For Spanish, call 612-255-8870
  • For Somali, call 612-255-8860
  • For Hmong, call 612-255-7104

What else do I need to know?

If you’re looking for more assistance, check out LawHelpMN.org and the Hennepin Tenant Resource Center.

LawHelpMN.org provides information on a variety of legal issues, including housing. Their webpage offers fact sheets and resources on evictions, housing discrimination, reasonable accommodations, and much more.

The Hennepin Tenant Resource Center supports Hennepin County residents who are at risk of eviction or homelessness. The Tenant Resource Center collaborates with community partners to offer a variety of supportive services. Learn more by calling their hotline at (612) 767-9737 or send an email to Housing.Assistance.triage@hennepin.us. You can expect a response within 24 hours.

F. Hennepin County Human Services Hotline

What do I need to know?

The Hennepin County Human Services Centers are temporary closed due to the pandemic. However, representatives are still available to help you over the phone. Representatives can assistant you in getting clothing, financial aid, groceries, medical care and equipment, and medication.

What do I do?

Call the general hotline at 612-348-3000 from 8:00 a.m. to 4:30 p.m. The line is open daily. Help is also available in different languages. You can also call the numbers below to get immediately connected with a specific service representative.

  • For cash, food, healthcare, or emergency assistance: 612-596-1300
  • For Childcare Assistance: 612-348-5937
  • For Child Support Assistance: 612-348-3600
  • For WIC (Women, infants, and children) Assistance: 612-348-6100
G. additional covid-19 support hotlines

What do I need to know?

Many state and local organizations are available to help you through the pandemic. Check out the list below and see what hotline works best for your situation.

  • The Briva Health Covid-19 Hotline connects Minnesotans to crucial Covid-19 resources. Their hotline is ready to take your questions on Covid-19 symptoms and testing, state aid programs, and more. Their Covid-19 navigators are available to help 7 days a week, from 9 a.m. to 5 p.m. Visit their website to see a full list of resources in English, Spanish, and Somali.
  • The Minnesota Black Community Covid-19 Hotline aims to shrink the disproportionate impact Covid-19 has on African American communities. Created by the African American Leadership Forum and the Phyllis Wheatley Community Center, this hotline connects callers to local resources and support systems. Resources include mental health services, low-cost food, employment help, and much more.
  • The Resettlement Network Covid-19 Care Hotline will ensure refugees and immigrants receive accurate, timely information about Covid-19. The hotline also provides information on other services offered through the state’s Resettlement programs. Hotline staff speak Amharic, Anuak, Arabic, French, Hindi, Karen, Lingala, Luganda, Mashi, Oromo, Somali, Spanish and Swahili. Interpretation assistance is available if you’re preferred language isn’t listed. The phone line is open Monday thru Friday from 9 a.m. to 5 p.m.

What do I do?

For the Briva Health Covid-19 Hotline, call 833-567-6662.

For the Minnesota Black Community Covid-19 Hotline, call 612-254-1145.

For the Resettlement Network Covid-19 Care Hotline, call 651-318-0989.

H. Food delivery from Metro MObility or Transit LInk

Who qualifies?

Use this program if you are at high risk to the coronavirus or otherwise unable to pick up your own food. This service is available for certified Metro Mobility customers and existing Transit Link customers. Stores with online shopping and local pick up options may also have this service available for you to use. Delivery is free.

What do I do?

Review the following steps:

  • Order groceries and tell the store that Metro Mobility or Transit Link is picking up. There is a four-bag limit.
  • Book a ride as you would for yourself. Provide your order number as proof of purchase for pick up.
  • Ride booking options include:
  • Drivers will verify your photo ID at drop off.
  • Additional info can be found at the Metropolitan Council webpage: Transit Link Grocery Delivery
I. FCC Emergency broadband benefit program

Who qualifies?

Applicants must be at or below 135% of the Federal Poverty Guidelines to be eligible. You can also apply if you experienced a large loss of income due to unemployment or furlough since February 29, 2020. Households affected by Covid-19 are eligible if they had a total income in 2020 at or below $99,000 for single filers and $198,000 for joint filers.

What do I need to know?

The Emergency Broadband Benefit is an FCC program that helps families struggling to afford internet services during the COVID-19 pandemic. This program provides a discount of up to $50 per month towards broadband service for eligible households. Households on Tribal lands can qualify for discounts up to $75 per month. Eligible households can also receive a one-time discount of up to $100 to buy a laptop, desktop computer, or tablet. The discounted item must be from participating providers. Participants must contribute more than $10 and less than $50 toward the purchase price. This program is limited to one monthly service discount and one device discount per household.

How do I apply?

  • Contact your preferred participating broadband provider directly to learn about their application process.
  • OR Go to GetEmergencyBroadband.org to apply online and to find participating providers near you.
  • OR Call 833-511-0311 for a mail-in application, and return it along with copies of documents showing proof of eligibility to:
    Emergency Broadband Support Center
    P.O. Box 7081
    London, KY 40742

J. Xfinity/Comcast INternet essentials

Who qualifies?

You may qualify for Internet Essentials if:

  • You are eligible for public assistance programs such as the National School Lunch Program, Housing Assistance, Medicaid, SNAP, SSI and others.
  • You live in an area where Comcast Internet service is available.
  • You are not an existing Xfinity Internet customer and have not subscribed to Comcast Internet within the last 90 days.
  • You have no outstanding debt to Comcast that is less than one year old. Households with outstanding debt more than one year old may still be eligible.
    • Due to the Coronavirus emergency, households with outstanding debt owed to Comcast may be eligible for Internet Essentials. We are waiving this qualification if you apply and are approved by 12/31/20. After 12/31/20, standard eligibility rules apply.

What is covered?

The Internet Essentials deal includes the following:

  • New Internet Essentials customers will receive two free months of Internet service if you apply and are approved by December 31, 2020. After promotion, regular rates apply.
  • For all new and existing Internet Essentials customers, the speed of the program’s Internet service has increased to 25 Mbps downstream and 3 Mbps upstream.
  • Households with outstanding debt owed to Comcast may be eligible for Internet Essentials. We are waiving this qualification if you apply and are approved by 12/31/20. After 12/31/20, standard eligibility rules apply.

What do I do?

Apply online here.

K. SPectrum INternet assistance

Who qualifies?

This offer is not available to current internet subscribers. To qualify for this program, one or more members of your household must currently receive assistance under one of the following programs:

  • National School Lunch Program (NSLP)
  • Community Eligibility Provision (CEP) of the NSLP
  • Supplemental Security Income (For Applicants 65+ Years of Age)

What do I need to know?

The Spectrum Internet Assist program provides reliable, high-speed internet access at an affordable price for those who qualify.

Eligible low-income households can receive discounted 30 Mbps high-speed internet, along with Security Suite and an internet modem, at no additional charge.

Spectrum Internet Assist requires no contracts. As always, there are no data caps or hidden fees.

What do I do?

Complete the online application form here.

L. More options for low-cost internet services and computers

What do I need to know?

  • To locate low-cost computers and Internet services in your area, visit everyoneon.org/find-offers:
    • Enter your zip code and click the “find” button
    • Fill out the information that shows up below the “find” button to see if you qualify. Information will show on the same page.
  • For families with students who need computers for distance learning:  https://mnafterschool.org/chromebooks
  • Free Geek Twin Cities is offering free or discounted computers and other related technology. Click here to learn more.
  • PCs for People provides affordable computers and low-cost mobile internet for low-income individuals. Learn more and see if you qualify at www.pcsforpeople.org/get-technology/.
  • USI Wireless has made 117 public hotspots freely available to the public. These hotspots will show up as “City of Minneapolis Public Wifi” or “USI Wireless” when attempting to connect to a network on a computer or phone. No account or credit card is needed to connect, and one must be within 50 feet of the hotspot.

M. Metro transit services and regulations

What do I need to know?

  • Metro Mobility is providing free door-to-door service from home to work and work to home for any person who works at a healthcare facility, 24 hours a day, 7 days a week. Learn more about that service at metrocouncil.org.
  • Use Metro Transit for essential travel only. Metro Transit is operating a reduced service schedule, including buses. Light rail service is operating from 5:00 a.m. – 11:30 p.m. daily.
  • Face coverings are required while riding buses/trains if you are not vaccinated. Exemptions include children under age 2, and those who have trouble breathing or are unable to remove the face covering without assistance.
  • Metro Transit offers a discount to low-income individuals. The Transit Assistance Program can reduce your fare to just $1 with their Go-To Card. Learn more about this offer and see if you’re eligible to apply: www.metrotransit.org/tap-riders.
N. face masks

What do I need to know?

The statewide mask mandate was lifted on May 14, 2021. However, cities can still implement local mask mandates. Check your local news to see if a city-wide mask mandate is still in effect. Unvaccinated people are highly encouraged to wear masks at indoor businesses and public indoor spaces. Check out the following information to learn about face masks options.

O. Senior Linkage Line

What do I need to know?

This is a free service that connects older Minnesotans and their families with help they need.

  • Call the Senior LinkAge Line at 1-800-333-2433 if you need help finding alternative services, or need support navigating medical, housing, or administrative questions.
  • Call Monday-Friday, 8:00 a.m. – 4:30 p.m.
P. CLUES (Communidades Latinas Unidas en Servicio)

What do I need to know?

Minnesota Housing is offering money to help pay your rent and utilities. This money is for people harmed by the coronavirus, regardless of immigration status. CLUES (Comunidades Latinas Unidas en Servicio) is helping Spanish speakers apply. 

What do I do?

Review the application options below:

  • Call the COVID-19 Housing Assistance Program Staff at 651-243-0688 during business hours. This option is best for those with limited English skills and no internet access.
  • OR dial 211 and ask for help in Spanish or English.
  • OR go online to 211UnitedWay.org. Go to the upper right-hand corner for language preferences.
  • OR, in English, text your zip code to 898-211 then ask for help in Spanish if you need language assistance.

CLUES staff will follow up within 24-72 hours.

Q. Domestic violence Resources

What do I need to know?

  • OutFront Minnesota has trained domestic abuse staff who can help you file for protective orders, provide supportive counseling regarding your situation, referrals to domestic violence shelters and other safe places in the community. You can call 612-822-0127.
  • Minnesota Day One Crisis Hotline connects individuals seeking safety and resources to service agencies statewide via phone, text or chat message. You can call 866-223-1111.
  • The Domestic Abuse Project is continuing to offer advocacy, case management, and therapeutic programming for both adults and children. This service is offered through phone, video, and email connection. Call 612-874-7063 for more information.

R. Minnesota COVID Exposure app

What do I need to know?

  • The Minnesota Department of Health has released a free app to notify you of exposure to COVID-19. The app, COVIDaware MN, is available for free at the App Store or Google Play Store.
  • The free COVIDaware MN app notifies you if you have been near someone who tests positive for COVID-19. The app will also notify people you have been near if you have a positive COVID-19 test. Your privacy is always protected. No information that will identify you will ever leave your phone. Go to www.covidawaremn.com to learn more.

S. Minnesota COVID-19 Vaccine connector

What do I need to know?

The Minnesota COVID-19 Vaccine Connector is a tool that helps Minnesotans find out when, where, and how to get a COVID-19 vaccine. After you fill out a simple form, the Vaccine Connector will:

  1. Alert you when you are eligible to receive a vaccine.
  2. Connect you to resources to schedule a vaccine appointment.
  3. Notify you if there are vaccine opportunities in your area.

This tool is for all Minnesotans who have not yet been vaccinated. Whether you are eligible for a vaccine now or later – the Vaccine Connector will notify you when you it’s your turn for a shot.

Get connected by going to www.vaccineconnector.mn.gov. If you have questions or need help filling out the form, please call the Minnesota COVID-19 Vaccine Connector Hotline at 833-431-2053.

T. Bridge for youth – youth services network

What do I need to know?

Bridge for Youth is a Minneapolis non-profit that provides runaway and homeless youth with safe shelter. They also assist in resolving family conflicts while seeking to reunify families whenever possible. They offer a variety of emergency and supportive programs across the Twin Cities. See a list of their services below:

  • Emergency Counseling – If you need help sorting through a challenging situation or just need someone to talk to, The Bridge is here to help. All conversations are confidential. For immediate help text (612)400-SAFE or call (612)377-8800.
  • Emergency Youth Shelter – The Resilience House is open 24/7/365 for youth ages 10-17. This program provides temporary shelter, meals, access to healthcare, case management, and support for youth. They also work to reunify families whenever it is safe and possible. See bed availability at https://ysnmn.org/.
  • Emergency Shelter for Unaccompanied Youth with Children – Gloria’s Place is the only emergency shelter in the state of Minnesota specifically for unaccompanied, homeless parenting youth and their children. Gloria’s Place provides emergency shelter, food and clothing for up to six homeless unaccompanied youth (ages 15-17), and their children (ages 0-3) as well as much-needed supportive, wraparound services. See bed availability at https://ysnmn.org/.
  • Young Adult Supportive Housing – Rita’s House is an intentional living community, providing affordable rental housing and teaching independent living skills to twelve youth ages 18-21. For more information email ritashouse@bridgeforyouth.org.
  • Supportive Housing for Pregnant or Parenting Teens – Marlene’s Place is the first and only site-based transitional housing and case management program in Hennepin County for homeless, pregnant/parenting teens (ages 16-20) and their children (ages 0-3). For more information email marlenesplace@bridgeforyouth.org.
  • Youth Services Network – Bridge for Youth created the Youth Services Network to connect youth to beds, outreach workers, drop-in centers, and more. This website is also available as a free app in the Google Play and Apple App Store. Look for the app with the acronym YSNMN. Visit the YSN website for more info: ysnmn.org

Learn more about Bridge for Youth at their website https://bridgeforyouth.org/. For general questions, call the main office at 612-230-6601.

U. Additional Resource Directories

What do I need to know?

The following is a list of websites that can help you get in touch with local support services and resources:

  • Waypoint – Hennepin County has created Waypoint, a directory to connect you to local support services. This is a mobile-friendly website that anyone can access. You can find information on shelter, emergency health services, crisis hotlines, and more. Visit the Waypoint website at https://gis.hennepin.us/waypoint.
  • Bridge to Benefits – Applying for support programs can be hard. That’s why the Children’s Defense Fund of Minnesota created Bridge to Benefits. Their screening tool can tell if you’re potentially eligible for programs and tax credits. It’s easy, private and free. Their website also has simplified information on state and federal assistance programs, resource directories, and more. Click here to visit their website.
  • Twin Cities Mutual Aid Project (TCMAP) – The TCMAP website lists a wide range of resources that are available across the metro area. You can use their aid map to find organizations that are accepting or distributing donations. Their website also has information on local support services and emergency shelters. Check out their website here.

V. Minnesota Afterschool advance

Who qualifies?

To be eligible, your household income for 2019 and 2020 must be $33,500 or lower. Some temporary exceptions are being made for families that apply for low-cost Chromebooks. You must also have a child in grades K-12 who attends public or private school or is homeschooled.

What do I need to know?

Minnesota Afterschool Advance (MAA) can help you pay for your child’s afterschool programs. MAA pays 75% of the eligible education expenses for activities, up to $1,000 per child in grades K-12. They utilize the Minnesota K-12 Education Tax Credit to help cover the cost of your child’s afterschool activities. Learn more on their website at mnafterschool.org.

What do I do?

  • Complete the online application for each participating child.
    • MAA will then review your eligibility.
  • If you are eligible, MAA will invite you to select the afterschool programs you want to participate in. Once you pay 25% of the price of each activity, MAA will add its 75% to the child’s account. To fully enroll in the program, you must follow these expectations:
    • Commit to filing a Minnesota income tax return for the year of enrollment in MAA
    • Pay 25% of the cost for each activity that your child enrolls in.
    • Ensure that your child fully uses the services they registered for.
    • Replay MAA for the amount loaned to you via your tax refund. You can do this by claiming the Minnesota K-12 Education Tax Credit on your yearly taxes.

W. Career training with twin cities rise

Who qualifies?

To be eligible, you must live in the 7 county metro area and meet the following guidelines:

  • Be able to work legally in the U.S. 
  • Be at least 18 years old
  • Have a personal earned income of no more than $25,000 in the previous year
  • Demonstrate English fluency and basic literacy
  • Have no criminal sexual conduct crime or arson charges

What do I need to know?

Twin Cities RISE offers a free 8-week career training course for low-income individuals seeking employment. This program will give you the tools to sharpen your skills and start a new career. You’ll also be connected with a career coach during your training. They will work with you to create a career plan and connect you to meaningful employment. A new session starts every month and participants are accepted throughout the year. Classes are held Monday thru Thursday in the morning or afternoon.

What do I do?

Click here to check your eligibility to apply. To learn more about this program and other opportunities at Twin Cities RISE, visit www.twincitiesrise.org/participants.

Handbook of the Streets

This resource for people experiencing homelessness is available free to people in need.

Should I get tested?

Complete this questionnaire to determine if you need testing.

Will my insurance cover testing and treatment for COVID-19?

Yes. Health insurance plans will cover testing and treatment for medically necessary services related to COVID-19. To help with costs, most health insurance companies have waived copays, coinsurance, and deductibles associated with this care. Check with your insurance company for further details.

Is testing free?

The CARES Act requires COVID-19 testing to be covered without any cost-sharing. It is important to know that this applies to the test only, office visits are not covered through the CARES Act. There may be charges associated with the visit to obtain the testing, but most health insurance companies in Minnesota have waived copays, coinsurance, and deductibles associated with these charges. Check with your insurance company for further details.

What should you do if you don’t have health insurance?

A new federal law makes coronavirus testing free for patients without insurance, but it does not cover treatment related to the virus. Community health clinics are available to help address some symptoms, but many of them still don’t have the ability to test patients.

You can find different coverage options through Minnesota’s health insurance marketplace. Please contact MNsure or the Minnesota Department of Human Services to learn more about coverage options.

  • For more language translations, please call 612-670-7115
  • Para tener acceso a la traducción en otros idiomas, por favor contactar 612-670-7115
  • Haddii aad u baahan tahay turjumaad, fadlan soo garaac 612-670-7115
  • Hiikaa afaanota adda addaaf, maaloo 612-670-7115 quunnama’a
  • Muaj ntau hom lus xav muab txhais, thov hu   612-670-7115
  • Для переводов на другие языки, звоните на 612-670-7115
  • अधिक भाषा अनुवाद के लिए, कृपया कॉल करें 612-670-7115

9.9.2020

Apply for money to help pay your rent

4.16.2020

Notice regarding stimulus checks

4.3.2020

Accessing resources and avoiding scams

3.26.2020

Update about April rent payments

3.26.2020

Emergency Maintenance Notice

3.23.2020

Preventing plumbing clogs

3.16.2020

Limiting the spread of Coronavirus

3.13.2020

Preventative steps to address Coronavirus

Handbook of the Streets

This resource for people experiencing homelessness is available free to people in need.